Privacy Policy
Privacy Policy
Website: https://furrylifeshop.com
Effective Date: January 1, 2026
Privacy Policy
Furrylifeshop (“we”, “us”, or “our”) operates the website https://furrylifeshop.com
(the “Site”).
We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner.
1. Information We Collect
When you visit or make a purchase from our website, we may collect the following information:
Full name
Email address
Shipping and billing address
Phone number
Payment information (processed securely by third-party providers such as Stripe)
IP address, browser type, and device information
2. How We Use Your Information
We use your information to:
Process and fulfill your orders
Communicate with you regarding orders, shipping, or customer support
Improve our website, products, and services
Prevent fraud and unauthorized transactions
Comply with applicable legal and regulatory requirements
3. Payment Processing
All payments on our website are processed through secure third-party payment providers, including Stripe.
We do not store or have access to your full credit or debit card details.
4. Cookies
We use cookies and similar technologies to enhance your browsing experience, analyze website traffic, and improve site functionality.
You may control or disable cookies through your browser settings.
5. Sharing of Information
We do not sell, rent, or trade your personal information.
We may share information only with:
Payment processors (e.g., Stripe)
Shipping and logistics partners
Legal or regulatory authorities when required by law
6. Data Security
We implement reasonable technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction.
7. Your Rights
Depending on your jurisdiction, you may have the right to:
Access the personal data we hold about you
Request correction or deletion of your data
Object to or restrict certain processing activities
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of such websites.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
10. Contact Information
If you have any questions about this Privacy Policy, please contact us:
Company Name: Furrylifeshop
Registered Address:
Unit 804, 8/F,
Wan Chai Commercial Building,
203 Hennessy Road,
Wan Chai, Hong Kong
Email: info@furrylifeshop.com
Phone: +852 5372 8691
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Terms of Service
Website: https://furrylifeshop.com
Effective Date: January 1, 2026
Terms of Service
Welcome to https://furrylifeshop.com
.
By accessing or using our website, you agree to be bound by the following Terms of Service.
1. About Us
Furrylifeshop is an international e-commerce business registered in Hong Kong, providing pet supplies and dog accessories to customers worldwide.
2. Use of the Website
You agree to use this website for lawful purposes only and not to engage in any activity that may harm the website, its users, or violate applicable laws.
3. Products and Pricing
All products sold on this website are pet supplies intended for dogs
Product descriptions and prices are subject to change without notice
We reserve the right to discontinue any product at any time
4. Orders and Payments
All orders are subject to acceptance and availability
Payments are processed securely through third-party payment providers such as Stripe
We reserve the right to refuse or cancel any order at our discretion
5. Shipping
We offer international shipping. Delivery times may vary depending on destination and shipping method.
We are not responsible for delays caused by carriers, customs, or external factors beyond our control.
6. Returns and Refunds
Please refer to our Refund Policy (if available on the website) for detailed information regarding returns and refunds.
7. Intellectual Property
All content on this website, including text, images, graphics, logos, and designs, is the property of Furrylifeshop and may not be used without prior written permission.
8. Limitation of Liability
To the maximum extent permitted by law, Furrylifeshop shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products.
9. Governing Law
These Terms of Service shall be governed by and interpreted in accordance with the laws of Hong Kong.
10. Changes to Terms
We reserve the right to update or modify these Terms of Service at any time. Continued use of the website constitutes acceptance of the updated terms.
11. Contact Information
For any questions regarding these Terms of Service, please contact us:
Company Name: Furrylifeshop
Registered Address:
Unit 804, 8/F,
Wan Chai Commercial Building,
203 Hennessy Road,
Wan Chai, Hong Kong
Email: info@furrylifeshop.com
Phone: +852 5372 8691
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Refund & Return Policy
Website: https://furrylifeshop.com
Effective Date: January 1, 2026
Refund & Return Policy
At Furrylifeshop, customer satisfaction is important to us.
Please read the following policy carefully before making a purchase.
1. Returns Eligibility
We accept returns under the following conditions:
The item must be unused, undamaged, and in its original packaging
The return request must be submitted within 14 days of delivery
Proof of purchase (order number or receipt) is required
Certain items may be non-returnable for hygiene or safety reasons.
2. Non-Returnable Items
The following items are not eligible for return or refund:
Used or damaged items
Items marked as “Final Sale”
Products damaged due to improper use or pet behavior
3. How to Request a Return
To request a return, please contact us at:
Email: info@furrylifeshop.com
Include the following information:
Order number
Reason for return
Photos (if the item is defective or damaged)
Our customer support team will respond within 1–3 business days.
4. Return Shipping
Customers are responsible for return shipping costs unless the item is defective or incorrect
We recommend using a trackable shipping service
We are not responsible for lost return shipments
5. Refunds
Once your returned item is received and inspected:
Approved refunds will be processed within 5–10 business days
Refunds will be issued to the original payment method
Processing time may vary depending on your bank or payment provider (e.g., Stripe)
6. Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 7 days of delivery.
We will offer a replacement or refund at no additional cost.
7. Order Cancellations
Orders can be canceled within 12 hours of purchase if they have not yet been shipped.
Once an order has been shipped, it cannot be canceled.
8. Contact Information
For any questions regarding returns or refunds, please contact us:
Company Name: Furrylifeshop
Registered Address:
Unit 804, 8/F,
Wan Chai Commercial Building,
203 Hennessy Road,
Wan Chai, Hong Kong
Email: info@furrylifeshop.com
Phone: +852 5372 8691